Bravo

An IoT product that brings colleagues closer during remote work
  • TYPE
    Speculative IoT product design
  • DURATION
    Oct 2022 - Dec 2022
  • ROLE
    UX engineer
  • CONTRIBUTION
    Lead
    Project direction & strategy, research, synthesis, interview & testing, project conceptualization

    Independent
    interview guideline/questions/survey, display screen UI & UX, product user flow, data, frontend & backend development, MQTT

    Collaborative
    Competitive analysis, interview, research, synthesis, persona, user journey, brainstorming ideas, lo-fi & mid-fi mobile UI/UX design, slides prep
  • TEAM
    1 UX engineer, 1 industrial designer,
    1 mechanical engineer, 1 UI designer
  • OUTCOME
    Silver, International Design Awards (IDA) 2023
    Critic Choice Award 2022
    Student Choice Award 2022

Overview

Context
As working hybrid or fully remote becomes ubiquitous since 2020, my team was interested in people's wellbeing in the future of remote work. Bravo originated in the context of "Reimagining the Future of Remote Work."

Bravo is an IoT device designed for remote team members to have fun, engaging, real-time interactions with each other. It aims to foster the sense of bonding and belonging within the team in the virtual work space.

Result
Bravo was awarded Silver prize at the International Design Awards (IDA) 2023 in Conceptual Products / Work & Office Product Design (check it out here).

Experience Flow

Below shows how Bravo works in real life: when user A wants to send user B a kudos note, they can simply write one down, select user B, and scan it on the side of Bravo. The note will automatically be printed on user B's device. Everyone working on the same team will then see their interaction visualized on a digital screen.
The exploded view below shows the complete structure of Bravo—how the actual product was assembled.

Exploded View

The exploded view below shows the complete structure of Bravo—how the actual product was assembled.

Architecture

Demo

Research

Secondary Research
Research indicates that as of 2022, 86% of full-time employees who work from home experience burnout, 48% remote workers feel as though they have no emotional support from their employers, 67% remote workers report feeling pressured to be available all the time, 45% employees working remotely due to the pandemic report working more hours than before. However, only 35% of workers can keep up strong interactions with their colleagues when working remotely.
User Interview
We interviewed 6 people (age range 25-30 years old) from various industries about their remote work experience. Occupations include designer, software engineer, and program manager.

Synthesis

We sat down together, highlighted quotes from our interview notes, and wrote them down on stickie notes. We created an empathy map to highlight our early-stage findings. Insights are as follows:

1) 6/6 wished to have real-time engagement with colleagues;
2) 5/6 felt there’s lack of team bonding or collaboration;
3) 5/6 wished to be appreciated for their contribution by colleagues.
Work-from-home allows flexibility but causes great challenges for individuals to interact and engage with their colleagues, making it hard for individual contribution to be acknowledged by the team.
OPPORTUNITY

How might we foster bonding and belonging
in WFH experiences that encourages
virtual interpersonal interaction?

Based on our primary and secondary research, we integrated the characteristics, struggles, and desires of our interviewees into one persona. We integrate the persona into a complete user journey and visualized the emotions of each action.
User Persona
User Journey

Brainstorm & Ideate

We brainstormed 100+ ideas together in person, drew connection among them, and refined them into 5 for us to choose from.
None of the above sounded innovative or exciting, we were stuck... We recalled one quote from interviews, “One thing I miss most about being in an office is that you receive post-it Kudos from your colleagues on your desk, or you leave some for them—always one of my favorite team interactions. Isn’t it cute?”
Let’s bring some physicality to WFH experiences!

Prototype & Design

Grounded by the concept of calm technology and minimalism, we decided on using sphere as the form factor and keep the user interaction simple and intuitive. To minimize users’ overwhelming experience given the fact that many people have multiple screens or devices, this IoT device emphasizes on making the user flow more automatic.
Users who work from home are encouraged to interact with their colleagues by sending positive notes to each other. In a scenario where user A wants to send kudos to user B, A will first select user B on the screen and insert his hand-written note into Bravo. Scanning and sending will then follow automatically. User B will have the note from A automatically printed, and interaction among the team will be visualized on the display screen in real time.
Frontend & Backend UX Design & Dev
The frontend user interface displayed on the touch screen enables Bravo’s functionalities including notes capturing, sending, receiving, and printing. Most importantly, it serves as a shared space for team members to gather together virtually — a fun, engaging virtual office! Once the mobile app onboarding process is completed, team members added on the mobile app will appear on the display screen, and Bravo is ready to go. Technology used are MQTT, WebSocket, p5.js, and javascript.

Stage 1 - Default: Team members move freely on the screen when there is no interaction among colleagues. Members collide when bumping into each other in the “virtual office.”

Stage 2 - Reach Out: When user A wants to send a kudo to user B, A clicks on B’s avatar and a popup window appears for A to make a decision. After choosing “Yes,” A can scan the note he/she writes for B, which will then be sent to B and printed automatically.

Stage 3 - Remote Interaction Complete: When B successfully receives the printed note from A, A and B will be attracted to each other and bounce back and forth on the frontend UI, indicating one successful remote interaction. This real-time visualization of a team-scale interaction will be shared on all devices among the team.

Physical Computing
Image processing: this step is necessary for Adafruit Thermal Printer to print the note successfully. Since the printer only recognizes gray-scale bitmap image type, it’s essential to modify the initial image that the camera captures. During our testing, we recognized that the printer performs the best when the image only contains high contrast black and white, with a bright lighting environment. PIL image process with threshold level adjustment is the main tool we used to get the best image result.
Hi-fi prototyping: models we designed in Fusion 360 were 3D printed and were applied primer and spray paint for high-fidelity prototyping.To smoothen the surface, we sanded the printed model at 120-220 degree to reduce scratches or bumps on the surface to the bare minimum. We then sprayed a layer of primer, waited for 2-3 hours to dry, and continued sanding the primer surface at 220-300 degree. Lastly, we carefully sprayed the surface with white spray paint and let it dry for about 7 hours.

Assembly: we used splicing, glue gun, super glue, and tapes to attach all the printed parts during the assembly process. If we have more time, we would have designed more splicing parts for the internal structure of the model to increase the efficiency of our assembly process.

Onboarding Mobile App
We designed an app for user onboarding in 3 steps:

1) Log in through their work ID and customize their Memoji avatar;
2) Enter the team code and select colleagues to work with;
3) Connect them to the device to start a positive WFH cycle.
Create an account
Choose your avatar
Meet your team

User Flow in Motion

1. User A writes a note
2. Select User B to send
3. User A scans the note
4. Prints out on User B’s device
5. Visualizes team interaction

Test

We reached out back to our users for usability testing, below are quotes collected from them.

1) “Seeing it printing what I write is just so much fun!”

2) “I love seeing the motions of all the team members on the screen.”

3) “I like the visual feedback after sending a note — my colleague and I are attracted to each other and stay close in the virtual space!”

Reflect

Great team dynamics makes it an amazing collaboration experience. I was pushing myself and the whole team given the short amount of time we had for this project—I am extremely proud of the fidelity of our work! I made the cross-device communication happen given the short time frame we had!
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